Bug Fixes & Crashing Solutions

PC Issues

Black Screen on Launch

• Update GPU drivers — NVIDIA (GeForce Experience) or AMD (Adrenalin)
• Run the game as administrator (right-click → Run as Administrator)
• Verify game files on Steam (Library → Directive 8020 → Properties → Installed Files → Verify integrity)
• Disable overlay apps: Discord overlay, GeForce Experience overlay, Steam overlay
• Set DirectX version to DX11 in Steam launch options: -dx11

Game Won't Launch

• Install or repair Visual C++ Redistributable (download from Microsoft)
• Temporarily disable antivirus — some AVs flag the game executable as a false positive
• Clear Steam download cache (Steam → Settings → Downloads → Clear Download Cache)
• Restart your PC and try launching before opening other applications

Stuttering / Low FPS

• Lower shadow quality first — this has the biggest performance impact
• Disable motion blur in graphics settings
• Cap framerate to 60fps for stability (in-game or via GPU control panel)
• Close background applications (Chrome, Discord, etc.)

Recommended Specs

PS5 Issues

Crashing to Dashboard

• Rebuild PS5 database: Boot into Safe Mode (hold power button for 7 seconds) → select Option 5: Rebuild Database
• Delete saved data and re-download from cloud
• Check for game update: highlight game tile → Options → Check for Update
• Ensure system software is up to date

Save Corruption

• Enable auto-upload to PS Plus cloud (Settings → Saved Data → Auto-Upload)
• Manually back up your save before using Turning Points extensively
• Keep at least 2 save slots — rotate between them

Xbox Issues

• Try both Performance mode (60fps target) and Quality mode (4K/30fps) to see which is more stable
• Game Pass install issues: fully uninstall the game, clear Xbox cache (hold power button for 10 seconds), and reinstall
• Check for game updates in My Games & Apps → Manage → Updates

General Tips

• Always check for the latest patch before troubleshooting — Supermassive Games typically releases stability patches within the first week
• Current known issues are being tracked by Supermassive Games on their official channels
• For unrecoverable save issues, use the Turning Points system via chapter select to jump back without losing all progress